• Casa Limpa Support

CODE OF CONDUCT

Customer service procedures – Casa Limpa Home Services

  1. RELIABILITY

Honor your word and provide everything your clients is expecting to be deliver – if not more.

  1. EFFICIENCY

Greetings the clients on arrival, introduce yourself when need and briefly explain the service to be done. Once the job is finished, ensure your client is satisfied with the outcome.

  1. PRESENTATION

Appropriate clothes and personal cleanliness are expected at all times.

  1. PROFESSIONALISM

Accuracy and knowledge combined with a customer focused attitude will ensure you maintain professionalism whilst building customer relations.

  1. COURTESY AND TACT

Always treat customers with respect and courtesy. Avoid too much familiarity and monitor their reaction to your approach. Thank them for the opportunity on providing the service for them and ensure they are aware of the importance they have for you.

  1. FLEXIBILITY AND CONVENIENCE

Be as much flexible as you can, ensure all your team is ready and happy to go that extra mile for the client. Make easy for them to do deal with us.

  1. COMMUNICATION

Keep customers well informed about things that affect them. Let them know if there are delays or changes on schedule, inform about extra jobs that might affect the service. Make sure they know you are concern about their experience. Build a rapport without intruding and communicate with other staff to ensure messages are consistent.

  1. CREDIBILITY

Do not promise what you cannot deliver. Be sincere and make a genuine effort to fulfil the customer’s expectation. Follow up and confirm satisfaction.

  1. ATTENTIVENESS

Be aware of your customer’s needs and ensure they have all of the information they need.

In addition:

  • Customers do not like to be told they are wrong – be diplomatic
  • Lack of information creates uncertainty – provide as much information as possible from the initial contact onwards.

Follow-up’ often precludes a problem arising – recognize signs of dissatisfaction.

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About Us

We have been building up excellent reputation in housekeeping for the last 5 years, one satisfied client at a time. Our aim is to make your home healthier and give you more quality time to enjoy the best of life. All employees are referenced and police clearance checked. We are also covered by Public Liability insurance and employee accident coverage for your absolute peace of mind.